#digitalisation #energetics #enertech
Take part in our survey on the state of Czech energy supliers' digital transformation
Help us find out how Czech energy companies are doing in adapting to new trends and technologies that are changing customer needs and behaviour.
The preferences of today's
energy company customer are changing significantly
90 %
Customers want real-time control
They demand instant access to information about their consumption, payments and contracts.
Online portals and mobile apps are a basic expectation (not a super-standard).
71 %
They want self-service and fast processing of everything
Waiting for an operator or paper communication is unacceptable for the modern customer.
Users want to change tariffs, re-register subscription points or resolve complaints online and ideally 24/7.
15 %
They become active market participants
Digitalization enables peer-to-peer energy trading, virtual battery aggregation and participation in the flexibility market.
Customers want to be part of the energy ecosystem, not just passive customers.
Sources: Eurelectric – Power Barometer 2023, Accenture – New Energy Consumer Survey 2022,
European Commission – Energy Digitalisation Action Plan 2022, McKinsey – Future of Energy Retailing 2022
Technology has created new disciplines
that the modern energy retailer must master.
Enertech implements new technologies and concepts, especially in the areas of big data, machine learning and real time servicing. And as various studies show, the relevance of these innovations is greater in the energy industry than anywhere else.
Percentage of executives who reported that their intelligent automation initiatives have delivered operational benefits
Source: Intelligent Automation in Energy and Utilities, Global Automation Research Series: Energy and Utilities
Energy retailers
must use these innovations in all areas of their operations
Enertech investments focus on growth and acquisition, but of course also on cusotmer experience and customer support.
Percentage of executives who reported that their intelligent automation initiatives have resulted in customer satisfaction benefits.
Source: Zdroj: Intelligent Automation in Energy and Utilities, Global Automation Research Series: Energy and Utilities
We have selected 7 important trends for the modern energy retailer
for the coming years
These trends will definitely define the shape of energy sales and the willingness of future clients to take note of energy companies.
Have you heard of them? Have you worked with them? Are you one of the brave ones who are not afraid to adapt to the modern world?
01
Digital onboarding
02
Customer portal / mobile app
03
AI chatbot a voicebot
04
Data and predictions
05
PV and community energy
06
Automation of service processes
07
Non-commodity service and loyalty
Are you a modern energy retailer by today's standards? Check it out.
Take part in the #enertech survey and help us map how Czech energy suppliers are doing in terms of innovation and digitalization.
We will of course share the results from the whole market with you.
Let's move!
We have 25 years of experience
on the Czech market
Lundegaard is a consulting and technology company with implementations for leading companies in the Czech Republic, such as Moneta Money bank, BNP Paribas, ČSOB pojišt'ovna, Erste, PPL and many others.
We have assisted energy companies such as PXE or ČEZ Prodej with the digitalization of customer experience.
We also draw on international research from Insurtech Insights, McKinsey & Company, Gartner and many others.
