The aim of the Smart Kiosk and of the whole project was to give airport visitors a chance view the airport website and associated information on touchscreen devices.
Description of the solution
The purpose of Smart Kiosks and the project as a whole is to give visitors to Prague Airport access to the airport website and related information, through touch-operated devices specifically designed for this purpose.
As part of integration with the Prague Airport portal, the Smart Kiosks are a “window“ into the Prague Airport website. The project was based on the client’s wish to raise the profile of the Prague Airport portal.
If the current arrangement does not meet all visitor needs, further phases of the project will involve adapting the application solely for Smart Kiosk purposes.
Currently, depending on the different information they contain, the Smart Kiosks are located in one of two zones; the displays are in three languages. Each kiosk can have specific content created for it, according to the location in the airport, and the system has been set up for such an arrangement.
As the kiosks are human-sized, standard issues connected with computer use arise, such as forms/fonts, document downloading, and the requirements of disabled users. A specific approach is therefore needed. All of these issues had to be specifically resolved in connection with the touch screens, which have a diagonal measurement of almost 1.5 metres.
For example, the button for disabled users tilts the whole application so that important navigational features are within reach of a seated user, who should be able to use everything comfortably. Another technical limitation involves downloading and viewing documents in the airport website. It was necessary to force opening these documents in a specific part of the window, so that the users never lose the ability to navigate horizontally.
The application is set at the homepage, the application guidepost if 15 minutes have elapsed without user activity on the touch screen. This guarantees that the next Kiosk user starts on a clean page.
Thanks to CMS LARS Vivo, integration with the current portal of Prague Airport was easy and the process ran smoothly. CMS LARS Vivo supports multichannel comunication. In system terms, the Smart Kiosk is another media type, like a mobile device. Any number of communication channels, as well as their qualities and appearance, can be defined by such a function.
For specific dimensions and operation, we built the whole touch screen kiosk concept around the Google Chrome browser by using suitable accessories and features. The application part uses CMS LARS Vivo, and this part of the work involved defining the content area, the template appearance and, in particular accommodation all links and scripts, which are in the Prague Airport website, for Smart Kiosk purposes.
Due to touch screen operations and the absence of a keyboard, the software keyboard opens in forms. All links are forced to be opened in the appropriate part of the window to ensure navigation in the upper part of the page and adverts feature in the bottom half. Obviously, these adjustments do not affect Prague Airport website visitors.
Our work resulted in an application that meets all the client requirements for this type of communication channel.
In a very short time we were able to implement specific operational features for the huge touch-operated equipment, which continues into the “standard“ Prague Airport website. Adjustments have been made to the website for specific use on Smart Kiosks, but these changes appear only if the website is accessed from these kiosks. Visitors to the Prague Airport website do not see any difference.
Smart Kiosks currently have three language versions and are located in two zones in Prague Airport. In each case the content is different, depending on the location.