The Smart Kiosks
The Smart Kiosks
The Smart Kiosks

The aim of the Smart Kiosk and of the whole project was to give airport visitors a chance view the airport website and associated information on touchscreen devices.

3. 4. 2012
Client: Prague Airport

Ondřej Kňava

Online marketing specialist / Prague Airport

As part of the Smart Kiosk project for Prague Airport, Lundegaard helped put together all the kiosk content. This involved graphic work, as well as connecting all the sections to the Prague Airport website. The 52 inch-wide screens provide information to all passengers, whether they are arriving, departing or in the transit area.

This division between passenger categories was important in relation to information for passengers who had already checked in and were in the airport transit area, and those in the public areas.  Lundegaard created a guidepost that is brilliant from the graphics point of view and directs passengers to the information they need, depending on their location.

All the information is in three languages (Czech, English and Russian), and the kiosks sensitively meet the needs of disabled users, for whom the Smart Kiosks can be tilted downwards.  The user-friendly design and functional connectivity to the Prague Airport website enabled this project to be implemented successfully. We would like to thank Lundegaard for this.

Description of the solution

The purpose of Smart Kiosks and the project as a whole is to give visitors to Prague Airport access to the airport website and related information, through touch-operated devices specifically designed for this purpose.

As part of integration with the Prague Airport portal, the Smart Kiosks are a “window“ into the Prague Airport website. The project was based on the client’s wish to raise the profile of the Prague Airport portal.

If the current arrangement does not meet all visitor needs, further phases of the project will involve adapting the application solely for Smart Kiosk purposes.

Currently, depending on the different information they contain, the Smart Kiosks are located in one of two zones; the displays are in three languages. Each kiosk can have specific content created for it, according to the location in the airport, and the system has been set up for such an arrangement.

As the kiosks are human-sized, standard issues connected with computer use arise, such as forms/fonts, document downloading, and the requirements of disabled users. A specific approach is therefore needed. All of these issues had to be specifically resolved in connection with the touch screens, which have a diagonal measurement of almost 1.5 metres.

For example, the button for disabled users tilts the whole application so that important navigational features are within reach of a seated user, who should be able to use everything comfortably. Another technical limitation involves downloading and viewing documents in the airport website. It was necessary to force opening these documents in a specific part of the window, so that the users never lose the ability to navigate horizontally.

The application is set at the homepage, the application guidepost if 15 minutes have elapsed without user activity on the touch screen. This guarantees that the next Kiosk user starts on a clean page.

Project objectives

Thanks to CMS LARS Vivo, integration with the current portal of Prague Airport was easy and the process ran smoothly. CMS LARS Vivo supports multichannel comunication. In system terms, the Smart Kiosk is another media type, like a mobile device. Any number of communication channels, as well as their qualities and appearance, can be defined by such a function.

For specific dimensions  and operation, we built the whole touch screen kiosk concept around the Google Chrome browser by using suitable accessories and features. The application part uses CMS LARS Vivo, and this part of the work involved defining the content area, the template appearance and, in particular accommodation all links and scripts, which are in the Prague Airport website, for Smart Kiosk purposes.

Of course, functionality for ordinary web visitors should be retained so that individual adjustments to the Javascript codes and links are made only in the kiosk media type  and do not affect each other.

Due to touch screen operations and the absence of a keyboard, the software keyboard opens in forms. All links are forced to be opened in the appropriate part of the window to ensure navigation in the upper part of the page and adverts feature in the bottom half. Obviously, these adjustments do not affect Prague Airport website visitors.

Result

Our work resulted in an application that meets all the client requirements for this type of communication channel.

In a very short time we were able to implement specific operational features for the huge touch-operated equipment, which continues into the “standard“ Prague Airport website. Adjustments have been made to the website for specific use on Smart Kiosks, but these changes appear only if the website is accessed from these kiosks. Visitors to the Prague Airport website do not see any difference.

Smart Kiosks currently have three language versions and are located in two zones in Prague Airport. In each case the content is different, depending on the location.

Used products

CMS Lars Vivo
CMS Lars Vivo

CMS Lars Vivo

Used services

Web project concepts
Web project concepts

Web project concepts

Web graphics
Web graphics

Web graphics

Web Front End
Web Front End

Web Front End

Software Development
Software Development

Software Development

Project management
Project management

Project management

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