E-signing and dematerialisation
E-signing and dematerialisation
E-signing and dematerialisation

The aim of the project was to devise and then implement the technology for digitally signing of loan contracts (E-signing) and to ensure the integration designed solutions.

30. 12. 2013
Client: Hello bank!

Jan Dryje

IT manager / Hello bank!

We started to look at the first issues, and studies of possible technical solutions for the Electronic Records of Agreements in the Distribution Division project, more than 20 months ago. No similar solution existed at the project initialisation stage in the financial sector. So far no court judgement has been issued on any similar electronic documents concerning personal loan agreements.

The solution had a major impact on other operating applications, due to a large amount of integration with many systems, and a change in business process.

After the system was deployed it had to deal with an unexpected burden when the key sales partner ran promotional events that generated requests for premium standard loans. During the first couple of days we managed to process several hundred digitally signed agreements without any technical difficulties. An evaluation of the service at contact points has shown that digital contracts are concluded in a shorter period of time than the traditional paper method. The biggest savings came from the removal of the paper loan documents (sending, archiving and accuracy checking) with business partners.

Customers of all ages were positive about the change, and in pilot projects at point of sales more than 90% requests in the first days were signed digital only.

We plan to distribute the solution elsewhere in our partner network and are also considering how to apply the technology and information in other sales procedures and processes.

Description of the solution

The solution included original research into the possibilities and technological feasibility of a plan to introduce “visual electronic biometric signatures”. The solution was then implemented, applying technology from Signotec (after all options were evaluated, a “proof of concept” prototype was set up and after consideration of the legislative aspects we have discussed with the client).

The project consisted of several integrated parts, including:

  • The frontend of the application (e-signing client app), for displaying documents for signing, getting the digital biometric signature with the help of a “Signature Pad” and a demonstrable merging of signature with the signed contract at the point of sale.
  • The server part (backend), which generates the documents with fields for signing and works as a sort of “registry”, for receiving the digitally signed documents and their managed handover to other internal systems (especially DMS).
  • Adjustments, and integration into the partners’ sales system (B2B Extranet), where the contract is concluded and the whole process is covered, starting with approval of processing of personal information and ending with signing the contract.
  • Expansion and modernizing the system of “print services” (SOAP), which are responsible for producing the PDF contract documents; they are now designed to be equipped with support for digital signatures and digital process and archiving.

The whole solution was thoroughly analyzed and designed with a consideration of security, legislative limits and the provability of the documents when being verified, or in legal disputes. All standards and features of PDF format are fully adopted (certificates, layering of versions with signatures etc.) with advanced security and cryptography options (including placing the required certificates in the signature devices).

The user interface and behavior was specifically designed for the client’s point of sale. It applies a two-monitor concept, when the sales person fully checks the process and parameters of the contract, and the customer, on his/her monitor, can separately check the content of the signed document and the signature processing.

Project objectives

To devise and then implement technology for digital signatures for personal loan contracts (E-signing) and to integrate it into a complete “dematerialisation” solution, i.e. eliminating paper documents from the whole sales process (“paperless concept”).

Result

The result is a complete solution deployed at several client’s key sales partners. It is hoped to extend it to dozens of point of sales in the following months.

At the points of sale, the paperless process is applied as a priority method of concluding an agreement. As a result, several applications can be dealt with all at the same time, and the client loan can be arranged far more quickly.

Used products

Signotec
Signotec

Signotec

Used services

SW Analysis and Design
SW Analysis and Design

SW Analysis and Design

Software Development
Software Development

Software Development

Testing
Testing

Testing

Service Level Agreement
Service Level Agreement

Service Level Agreement

I would like to have similar solution

Poptávka
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