It is very easy and it will be easier to change the service provider or change the shop a customer shops at. What is more, the cost of getting a new customer will always be higher than retaining the current one. Therefore, there is increasing emphasis on existing customer care.
This goes hand in hand with digital contact points - self-service (pre)-client zones, where prospective customers set up their services, obtain the information and necessary documents, or select the benefits and offers. All of this is done in a few clicks and without having to go to a store or branch.
HOW OUR SOLUTION HELPS YOUR CUSTOMERS
Thanks to Personalization we can easier find out what the actual needs of customers are. In turn, customers tend to spend more time on absorbing company’s information and thus their engagement deepens.
Increase in Further Sales
Based on customer data analysis and behaviour (not only in client zone), we can present personalized offers. Following this they generate purchases of other services thanks to their relevance.
We design and implement solutions that save customers time and allow them to adjust their services remotely. In addition, automating these steps saves time and customer care staff can do real customer care.