Webtenance® programs are our key service within the service and support of web solutions (PHP platform). It is a comprehensive package of services to ensure the smooth operation and development of your sites.
We guarantee a response to you, i.e. the time of confirmation and the start of working on your requirement. In the event that you need to quickly update the site, to change its content or add something, you can be sure when it will happen - if the request is routine, it is resolved in time, very close to the agreed response guarantee.
The guarantee applies both to problems and the solution of new requirements and changes in the nature of the service (the guarantee of the running itself and web availability is provided within the webhosting). To collect requirements we use the Helpdesk system, which ensures that your request will always get into the hands of the right person to solve it! The helpdesk staff are available on weekdays from Monday to Friday from 9:00 am until 6:00 pm.I want the same service
- Best response to requests and the security of change processing
- Helpdesk – instant overview of your requirements and the requirements of your subordinates
- Possibility of transferring unused hours to the next period
We guarantee your ordered capacity including the possibility of transferring unused hours between two periods (depending on the conditions of the particular program).
The response speed depends on the variant of service either one hour, one day or three days. In case of the first variant we will deal with your requirement within one hour of its being sent.
Price and flexibility
Selecting the final package you get an idea of the monthly costs. If you expect major changes, you can set an individual package to suit your needs.