Talking frontend strategy topic at our most recent Digital Café event
We have been doing web "frontends" for 20 years already. We discussed specific implementations of frontend strategies at this meeting with clients and partners.
Lundegaard Digital Café is a platform we launched at the end of last year. This meeting was a half a day get-together to talk our insights into a particular topic, present real case studies and discuss with experience with our clients and partners over a cosy coffee and a good breakfast.
This time we focused on frontend strategies. That is how to offer customers and employees the best and most unified customer experience across all external and / internal systems.
The guests were welcomed by Ondřej Fatka, Lundegaard Managing Partner. Ondřej initially shared that Lundegaard people "truly hate going to the post office”. Yes, we detest unnecessary paperwork and long queues at branches. We are often in the role of a customer, and we want to get and control services comfortably, quickly and remotely. And that's what we want for millions of our customers’ clients. That’s why Lundegaard keeps on striving for the best UX web solutions.
Jan Procházka, Lundegaard‘s Director DX & Consultancy, talk the opening topic. He shared with us that Research on Strategic Trends and Priorities for 2018 in retail banking, in the first place, indicate removing friction from the customer journey with companies and redesigning / enhancing digital customer experience. And how is it with priorities and investment levels for you? Do they match the importance of success in the struggle for customers?
Martin Svoboda, Lundegaard’s Senior UX Consultant, talked about a particular frontend implementation in the project of a new DMS (Document Management System) at Raiffeisenbank. He described experience with agile approach to the project, and gave examples of how UX designers were involved throughout the system development process.
Libor Šnobl, Delivery Web Portal Manager Development at Moneta Money Bank, followed up after Martin, talking of his long experience with building of portals in the bank, and the many transformations, having tried various methods of project management. He shared how to these transformations come closer to business within development of this sort, what obstacles need to be overcome and what challenges they see ahead of them.
We were happy to hear positive feedback from our guests. We also learnt a lot of specific examples about what our clients struggle with in specific areas. And we look forward to working with our clients to design and develop the best frontends.