Lundegaard Introduced an Elegant and Fully Responsive Helpdesk
The new user-friendly and responsive helpdesk is connected to the JIRA system of the Atlassian company.
The existing solution, Mantis Bug Tracker, has become outdated and did not support all possible models of service tasks processing. That was the fundamental reason for the generational change of our client helpdesk interface.
We decided to switch to a new ticketing system, JIRA by Atlassian. Our helpdesk was redesigned with major emphasis put on user friendliness and responsiveness in order to display on various types of target devices and thus better match our website.
When switching to the new helpdesk, we tried to maintain all the functions our customers were used to, so that the switch to the new system was smooth for them. We have maintained the following helpdesk functions:
- easy searching and filtering of requests;
- comfortable creating of new requests;
- clearly arranged communication history;
- possibility to evaluate our work on closed requests;
- availability in Czech, Slovak, and English.
We expect the transition to the new helpdesk system to also increase the efficiency of our customer support. The JIRA system has helped us eliminate the manual and often quite monotonous nature of requests administration which was required by previously used Mantis Bug Tracker. That significantly saves our time to focus on client requests and accelerate their handling.
Are you dealing with a similar problem? Would you like to modernize your internal ticketing system to support all common mobile devices? Do you want switching to a new system to run smoothly? Contact us! We will be glad to help you switch to the new up-to-date JIRA solution. After all, we as a company have recently gone through the same change and know what it takes.